How I Run Delivery

I sit where “project management” and “technical delivery” meet. My value is that I can talk calmly to executives about risk and rollout plans, and then turn around and work with engineers on sequencing, access control, dependencies, and cutover timing — without dropping context.

Project Delivery & Rollout Control Cloud migrations, endpoint refreshes, DR / backup, security hardening

I manage high-visibility technical work the same way every time: confirm scope, define “done,” map dependencies, get owners, then create an execution path that doesn’t light production on fire.

Rollout planning & scheduling: Hardware refreshes, Wi-Fi deployments, DR / backup onboarding, and security stack roll-ins across active businesses.
Access / provisioning / cutover: Making sure the right people and systems are ready, so Day 1 feels intentional — not like a scramble.
Vendor & field coordination: Aligning ISP / low-voltage / cabling / on-site techs / imaging partners so the work happens once, correctly, in the right window.
Post-rollout validation: “We consider this closed only if the site passes smoke testing and users can work without opening a ticket in the first hour.”

Executive Communication & Stakeholder Calm Status that makes sense, not status theater

I translate the technical story into language decision-makers can act on. My updates give leadership exactly three things: what changed, what’s at risk, and what I need from them.

Structured reporting: Red / yellow / green with narrative, not just colors. “Here’s why it’s yellow, here’s how we’re containing it.”
Expectation management: I make sure users, owners, and executives all hear the same version of reality — early, clearly, and in plain language.
Escalation without chaos: When I escalate, it’s controlled: impact, path forward, and who’s accountable — not “🔥 pls advise.”
End-user experience lens: I care about the unboxing / login / first-hour moment. It's not “Did we ship laptops?” It’s “Can they actually work?”

Repeatable Playbooks & Handover The work should survive me

I don’t just “run a project.” I leave behind something the business can reuse: checklists, onboarding flows, comms templates, cutover guides, FAQ decks. That’s what scales.

Onboarding kits: New client / acquired team gets a clean Day 1 path: credentials, MFA, backup policy, training links, support channel, escalation model.
Runbooks + acceptance criteria: “This site is considered live when X is backed up, Y is monitored, Z is documented in the CMDB.”
Service readiness: Support / NOC / ops knows what was deployed, how it was configured, and how to help before tickets start coming in.
Internal reuse: I’ll turn a one-off hero effort into a repeatable rollout sequence so my team can do version 2 faster, cleaner, and happier.

Core Platforms & Tools Used in real production delivery, not just “exposed to”

These are representative of the ecosystems I’ve led teams through — rollout, hardening, user adoption, and steady-state handoff. Often with exec visibility.

Monitoring & Performance: Auvik, Datto RMM / monitoring, SolarWinds, ManageEngine
SLA visibility, asset health, alerting, capacity insights.
Endpoint & Lifecycle Management: Intune / Autopilot, Microsoft Endpoint Manager, Kaseya, ConnectWise
Procurement-to-desk delivery, imaging, policy enforcement, secure handoff.
Identity, Access & Collaboration: Microsoft 365 / Entra ID (Azure AD), Exchange Online, SharePoint, Teams
Account provisioning, conditional access, role-based access, clean Day 1 onboarding.
Security & Awareness: Microsoft Defender, ConnectSecure, BullPhish
User training, phishing simulations, policy rollout, incident-reduction programs.
Backup / DR / Continuity: Datto BCDR, Veeam, Azure Backup / DRaaS
RTO/RPO definition, restore testing, exec confidence that “we can recover.”
Documentation & Handover: IT Glue, SharePoint, Confluence, customer-facing runbooks
Keeping ops/support from guessing after go-live.